Information We Collect from Users
When you register or use the kiss916 platform, we collect several categories of information to ensure our services function correctly and securely. The following types of information are collected:
- Full name as stated on your identification document
- Date of birth for age verification
- Active email address and mobile phone number
- Malaysian bank account or e-wallet details for processing deposits and withdrawals in MYR (RM)
- Device type, operating system, and browser version used
- IP address and approximate location when accessing the platform
- Login session data including time and duration of use
- In-platform activity records including betting history and transactions
All payment information is processed through encrypted third-party payment channels. kiss916 does not store credit or debit card numbers directly in our systems. Local e-wallet details such as Touch 'n Go or Boost are used solely for user-initiated fund transfers.
Why We Collect This Data — Purposes of Use
Kiss916 collects and processes user information only for legitimate purposes necessary to operate the platform. Data is never used for any other purpose without the user's knowledge. The following are the primary purposes for which data is used:
Ensuring only users aged 18 and above can access the platform
Processing MYR deposits and withdrawals securely and accurately
Enabling our support team to assist with account and transaction issues
Analysing usage patterns to improve the user experience
Kiss916 does not sell, rent, or trade users' personal information to third parties for marketing purposes. We only share necessary data with approved payment and technical service providers, and only to the extent required to operate the platform.
Use of Cookies and Tracking Technologies
The kiss916 platform uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies allow the platform to remember your login preferences, maintain active game sessions, and display relevant content based on your preferences.
Types of Cookies Used
- Session Cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Preference Cookies: Stored for longer to remember your language settings and display preferences.
- Analytics Cookies: Helps us understand how users interact with the platform so we can improve its functionality and design.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can configure your browser settings to reject or delete cookies at any time. However, disabling certain cookies may affect platform functionality, including your ability to log in.
Data Storage, Security & Information Sharing
All kiss916 user data is stored on secure servers protected by SSL encryption. Data is retained for as long as your account remains active or as required to meet legal obligations. Financial transaction records are kept in accordance with the retention periods stipulated by applicable financial regulations.
Access to users' personal data is restricted to authorised personnel only, and all access is logged for security audit purposes.
Kiss916 may share user information with third parties in the following circumstances:
- Payment service providers that process your MYR transactions
- Technical service providers supporting platform operations
- Regulatory authorities or law enforcement when required by law
- In the event of a business merger or acquisition, with appropriate notice given to users
User Rights — Data Access, Rectification & Deletion
As a kiss916 user in Malaysia, you have certain rights regarding your personal data. We respect these rights and provide the means for you to exercise them:
You have the right to request a copy of the personal information we hold about you. This request can be made through the in-platform customer support channels after logging in to your account.
If the personal information in your account is inaccurate or outdated, you can update it via your account profile settings or contact the kiss916 support team for corrections that require additional verification.
You may request account closure and deletion of your personal data. However, certain information may need to be retained for a specified period to fulfil applicable legal and financial obligations.
Kiss916 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via their registered email or an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
For any enquiries regarding your data privacy, or to exercise any of the rights above, please contact us through the in-platform support channels or email us at [email protected]. You may also refer to our FAQ page us for answers to frequently asked privacy questions.
Questions About Your Data Privacy?
Check our FAQ page for quick answers, or log in to your account to contact the kiss916 support team directly.